Operations Management

This Operations Management course provides a comprehensive understanding of the planning, controlling, and improvement of production and service operations. It covers key areas including operations strategy, forecasting, project management, product and service design, quality management, and process strategy to develop students’ analytical and decision-making skills in operational environments.

No Certificate / Course on Audit Track

About Course

Operations Management is a comprehensive course that introduces learners to the principles and practices used to design, manage, and improve business operations. The course covers key topics including operations strategy, productivity, forecasting techniques, product and service design, process strategy, project management, and quality management. Learners will explore how organizations achieve competitive advantage through effective operational decisions and strategic planning. Through practical examples and quizzes, participants will develop the knowledge and skills needed to analyze operational challenges, improve efficiency, and support organizational success.

Authorship and Attribution

This course has been curated by Riphah International University faculty and staff using publicly available third-party content and Open Educational Resources (OER) for self-paced learning. Learners will engage with curated open-access materials to achieve the course learning outcomes. All third-party content is used under open-access or fair-use policies, while any original materials are developed specifically for this learning experience.

Source and Credits:

Instructor: Nhel Sam Ok Education
Provider: YouTube (@nhelsamokeducation)
License: Standard YouTube license

What You'll Learn

By the end of this course, you will be able to:

To understand key concepts of operations management including strategy, forecasting, project management, design, quality, and process strategy.
To analyze operational processes for improvement opportunities.
To apply forecasting and project management tools in decision-making.
To evaluate quality management practices for effectiveness.
To assess process strategies for improving productivity and efficiency.

Prerequisites

Basic understanding of business and management principles.

Who Can Take This Course?

This course is for undergraduate BBA and business students studying Operations Management.

Course Outline

Module 1: Introduction to Operations Management & Strategy

Operations & Productivity

Overview (Video)

Practice Quiz

MCQs (Problem)

Operations Strategy

Operations Strategy and Competitive Advantage (Video)

Module 2: Forecasting in Operations Management

Forecasting Approaches

Basics of Forecasting in Operations, Forecasting approaches (Qualitative & Quantitative) (Video)

Practice Quiz

MCQS (Problem)

Module 3: Product and Service Design

Product and Service Design in Operations

Design of Product and Service (Video)

Module 4: Process Strategy and Analysis in Operations Management

Process Strategy and Analysis

Process Strategy (Video)

Module 5: Project Management

Project Management Fundamentals

Operations Management/ (Video)

Practice Quiz

MCQS (Problem)

Module 6: Quality Management

Managing Quality

Managing Cost of Quality (Video)

Practice Quiz

MCQS (Problem)

Skills You Will Gain

Operations Strategy Productivity Analysis Demand Forecasting Process Design Service Design Project Management Quality Control Operational Decision Making

Course Information

Duration

Approximately 8.7 Hours

Course Information

Category: Curated Courses
Language: English
Type: Self-paced
Start Date: May 15, 2026

Difficulty Level

Intermediate

Learning Mode

Fully Online (Asynchronous)

Learning Type

Self Paced

Language

English Only

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